Below are answers to the questions we get asked most. If you don't see what you're looking for, contact us.
What products do you offer?
Maria & David is an online dress shop for women in the United States. We sell dresses only, organized by length: maxi, midi, mini and cocktail.
Where do you ship?
We ship within the United States only.
Do you offer free shipping?
Yes. All orders ship free, with no minimum order and no hidden fees.
How long does shipping take?
We process orders in 1 to 2 business days, Monday to Friday. Transit takes 4 to 8 business days, Monday to Friday, depending on your location — 5 to 10 business days in total. Orders placed after 5:00 PM (ET) are processed the next business day. We send tracking information as soon as your order ships. Full details are in our Shipping Policy.
What payment methods do you accept?
We accept Visa, Mastercard, Apple Pay, Google Pay, Cash App Pay, and ACH bank transfer. All prices are shown and charged in US Dollars.
What is your return policy?
You have 60 days from the day your order is delivered to request a return. Items must be unworn and unused, with tags, and in the original packaging. There is no restocking fee and no administration fee. Full details are in our Refund Policy.
Who pays for return shipping?
You are responsible for return shipping costs unless the item is defective or not as described, in which case we cover it.
Can I exchange an item?
We don't process direct exchanges. Return the item you have, and place a new order once the return is approved.
Can I change or cancel my order?
You can cancel your order any time before the tracking status changes to shipped. Email support@mariadavid-newyork.com with your order number.
How long does a refund take?
We inspect your return and issue the refund within 7 business days of receiving it. Refunds go back to your original payment method in US Dollars. Funds usually appear on your statement within 3 to 5 business days after that, depending on your bank.
What happens if my order doesn't arrive?
If your order hasn't arrived within the expected delivery window, email us with your order number. We'll investigate with the carrier and either resend the order or issue a full refund.
What sizes do you offer?
Sizing varies by style. You'll find a size chart on every product page. If you're unsure, contact us and we'll help.
Do you restock sold-out items?
Some styles are seasonal and won't return. Others may be restocked. Contact us with the item you're after and we'll tell you if it's coming back.
How do I track my order?
You'll receive a tracking number by email as soon as your order ships. You can also check the status on our Track Order page.
How do you handle my personal data?
We collect only the information needed to process your order and provide support. We do not sell your data. We use cookies from Google for analytics and advertising. Full details are in our Privacy Policy.
Is it safe to shop on your website?
All transactions are SSL-encrypted and we do not store your payment information.
How can I contact customer support?
Email support@mariadavid-newyork.com or call +1 951 717 7926. Our customer service is available from Monday to Friday between 8:00 am to 5:00 pm (ET). We aim to respond to your inquiries within 24 hours.
Store Name: Maria & David
Business Address: 2108 N St, Ste N, Sacramento, CA, 95816-5712, USA
Email: support@mariadavid-newyork.com
Phone: +1 951 717 7926
Business Days: Monday to Friday, 8:00 AM to 5:00 PM (ET)
Replies within 24 hours on working days.